Privacy Policy, Terms and Refund Policy

Privacy Policy

Last updated: 8 October 2026

Who we are: Horaa House. Contact: horaahouse@gmail.com.

What we collect

• Your name and email address
• Your birth details: date, time of birth (or that you don't know it), city and country
• The same birth details for a second person, if you order a reading for two
• Your questions and the choices you make on the form, such as topics and relationship stage
• Order information: the reading you chose, the price, your order number and whether payment has been confirmed
• Payment: you pay on a page run by our payment provider, Beam. Your card details are entered there. We receive confirmation of payment, not your card number.
• Technical data: our system does not store your IP address in our order database. Our hosting provider may process technical data, such as IP address and server logs, under its own policy.

Why we use it

• To prepare your reading
• To send it to you by email
• To contact you about your order, for example if something in your details is unclear
• To confirm payment and handle refunds
• To meet legal and accounting requirements

We do not publish your details. We do not use your birth details or your reading in marketing or as an example without asking you first.

If you give us another person's details

You confirm that they know about the reading and agree to you sharing their details.

Who processes your data for us

• Cloudflare: hosting and storage of orders
• Beam: payment processing
• Google (Gmail): sending your reading and messages about your order

They handle your data only to provide these services to us. These providers may process data on systems located outside Thailand.

How long we keep it

• Birth details and questions from orders that are not paid are deleted after 3 days.
• Birth details and questions from paid orders are deleted 30 days after we deliver your reading.
• Your name, email, and order and payment records are kept only as long as we need them for accounting, tax and handling disputes.
• A copy of the reading we send you stays in our sent email and order files, kept under the same rule as your order records.

After your birth details are deleted, we can no longer reopen your chart. If you order again, you will need to send the details again.

Your rights

You can ask to see the personal data we hold about you, ask us to correct it, and ask us to delete it, including before the 30 days are up. Write to horaahouse@gmail.com from the email address you used for the order. We reply within a reasonable time.

You may have further rights under the Thai Personal Data Protection Act (PDPA) and, where applicable, the data protection law of your country.

Changes

If we change this policy, we will update the date above.

Terms of Service

Last updated: 8 October 2026

1. What we provide. Horaa House prepares personal readings based on Thai astrology, Western astrology and tarot, delivered as a PDF in English by email.

2. Purpose of the readings. Readings are for entertainment and to support your own decisions. They describe tendencies and timing. They do not predict a fixed future and do not guarantee any outcome.

3. Not professional advice. A reading is not medical, financial or legal advice. For health, investments and legal matters we write only about timing and tendencies. Please talk to a doctor, a qualified financial adviser or a lawyer about the matter itself.

4. What we do not read. We do not read death or lifespan, lottery or gambling numbers, black magic or curses, or another person without their knowledge in order to track or check up on them. If an order includes such a question, we will tell you and refund the part of the order that covers it.

5. Prices and payment. Prices are set and charged in Thai baht (THB). USD amounts shown are approximate. Your bank or card issuer converts the payment and may add its own fees, which we do not control. Work starts once payment is confirmed.

6. Delivery. We send your reading to the email address you gave, within the number of days shown for the reading you chose. This is our estimate and counts from payment confirmation and receipt of the details we need. If we need to ask you something, the time may be longer. Days are calendar days, not working days. You are responsible for giving a correct email address and for checking your spam folder.

7. Your details. You are responsible for the accuracy of the birth details and other information you give us. A reading is based on what you send. If the details are wrong, the reading may not fit you. If you gave us wrong details, contact us and we will agree what to do case by case.

8. Another person's details. If you give us another person's details, you confirm that they know about the reading and agree.

9. Refunds. See the Refund Policy.

10. Our responsibility. A reading is guidance to support your decisions. The decisions you make are your own. To the extent permitted by law, we are not liable for decisions you make or actions you take because of a reading, and our total liability for an order is limited to the price you paid for it.

11. Governing law. These terms are governed by the laws of Thailand. This does not take away rights you have under mandatory consumer law where you live.

12. Contact. horaahouse@gmail.com

Refund Policy

Last updated: 8 October 2026

Readings are made for you personally, so what we can refund depends on how far along your order is. Refunds are made to the payment method you used, in Thai baht. Because your bank converts currency, the amount in your own currency may differ slightly from what you paid.

To ask for a refund, email horaahouse@gmail.com with your order number. We process approved refunds through our payment provider as soon as we can. How long the money takes to reach your card depends on your bank.

A. Within 2 hours of your order

We start work on your reading 2 hours after you place your order. If you cancel within those 2 hours, we refund the amount you paid minus the card processing fee charged by our payment provider (currently 3.25%).

To cancel, email horaahouse@gmail.com with your order number within 2 hours of placing your order.

B. More than 2 hours after your order, before delivery

Once 2 hours have passed, we have started work on your reading, so we do not refund, because the work is already underway for you personally.

C. After delivery

We do not refund a reading once it has been delivered, because it was written for you alone.

Exception: our mistake. If we make a mistake, for example the reading does not match the details you sent, or part of what you ordered is missing, tell us. We correct it at no charge.

D. Questions we don't read

If your order includes a question on a topic we do not read (see "What we don't read"), we email you and refund the part of the order that covers it. For a pack with several questions, the refund is in proportion: the share that question has among all the questions in the pack.

E. Birth time unknown

If you could not give a birth time and, after we explain what that means for your reading, you decide not to go ahead, we treat this as a cancellation before we started and refund according to section A.